Page 3 - Service Level Agreement (SLA)
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1. Agreement Overview


                   This  Agreement  represents  a  Service  Level  Agreement  (“SLA”  or  “Agreement”)  Custom
                   Adaptive Ltd for the provisioning of IT services required to support and sustain the product
                   and services of Custom Adaptive Ltd.

                   This Agreement remains valid until superseded by a revised agreement mutually endorsed by
                   the stakeholder.

                   This  Agreement  outlines  the  parameters  of  all  IT  services  covered  as  they  are  mutually
                   understood  by  the  primary  stakeholder.  This  Agreement  does  not  supersede  current
                   processes and procedures unless explicitly stated herein.

               2. Goals & Objectives


                   The purpose of this Agreement is to ensure that the proper elements and commitments are
                   in  place  to  provide  consistent  IT  service  support  and  delivery  to  the  Customer(s)  by  the
                   Service Provider.

                   The goal of this Agreement is to layout IT service provision between the Service Provider and
                   Customer(s).

                   The objectives of this Agreement are to:

                       •  Provide clear reference to service ownership, accountability, roles and/or
                          responsibilities.
                       •  Present a clear, concise, and measurable description of service provision to the
                          customer.
                       •  Match perceptions of expected service provision with actual service support &
                          delivery.


               3. Stakeholder

                   The following Service Provider(s) and Customer(s) will be used as the basis of the Agreement
                   and represent the primary stakeholder associated with this SLA:

                          IT Service Provider: Custom Adaptive Ltd. (“Provider”)
                          Service Provider: Delivery Central Ltd. (“Provider”)





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                                             1 Hutton Street, Standish, Wigan WN1 2XD
                                                     Company Number 08233588
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