Page 2 - Service Level Agreement (SLA)
P. 2

Table of Contents

               1.   Agreement Overview ............................................................................................................................................ 3
               2.   Goals & Objectives ............................................................................................................................................... 3
               3.   Stakeholder .......................................................................................................................................................... 3
               4.   Periodic Review .................................................................................................................................................... 4
               5.   Service Agreement ............................................................................................................................................... 5
                  5.1.   Service Scope ................................................................................................................................................ 5
                  5.2.   Customer Requirements ............................................................................................................................... 5
                  5.3.   Service Provider Requirements .................................................................................................................... 5
                  5.4.   Service Assumptions ..................................................................................................................................... 5
               6.   Service Management ............................................................................................................................................ 6
                  6.1.   Service Availability ........................................................................................................................................ 6
                  6.2.   Service Requests ........................................................................................................................................... 6
                  6.3.   Service Provided ........................................................................................................................................... 8
               7.   GDPR (General Data Protection Regulation) ....................................................................................................... 14
               8.   CCTV Data Compliances ...................................................................................................................................... 15
               9.   Streaming of Audio and Licensing ...................................................................................................................... 17
               10.  Customer Problem Reporting Procedure ........................................................................................................... 18
               11.  About Custom Adaptive ...................................................................................................................................... 19














































                                                            2/19

                                             1 Hutton Street, Standish, Wigan WN1 2XD
                                                     Company Number 08233588
   1   2   3   4   5   6   7